Step 1: Try Deleting the Division
Go to the Organizations module.
Select the division you want to delete.
Click Delete.
If the division has no linked data, it will be removed immediately.
If it does contain data, you’ll see an error message explaining what still exists (e.g., risk assessments, questionnaires, tasks, incident reports).
Step 2: Check the Modules Mentioned in the Error Message
Depending on the message, go to the relevant modules and filter by the division you want to delete:
Risk Assessments
Incident Reports
Questionnaires
Tasks
BIA
BCP
Open Crises
Activities
Filtering by the respective division will show you exactly which items are blocking deletion.
Step 3: Decide What to Do With the Existing Data
For each item you find, you have three options:
Delete the item: If the data is no longer needed, simply delete it.
Remove the division from the item: If the item belongs to multiple divisions, you can remove the one you’re trying to delete.
Move the item to a different division: If the item only has one division assigned, you’ll need to move it to another division.
To change the division on an item: open the item → click Edit → change the division.
Important: Check User Access Before Moving Items
Tasks and Risk Assessments are assigned to people. Before moving them to a new division, make sure:
The assigned person has access to the new division
(you can check this in the Organizations module), or
Reassign the item to someone who does have access to that division.
Step 4: Try Deleting the Division Again
Once all items have been moved, updated, or deleted, return to the Organizations module and try deleting the division again.
Step 5: Still Can’t Delete It?
If you’ve cleared all visible data but the division still won’t delete, it likely contains archived data that isn’t accessible from your side.
In that case, please contact our support team, and we’ll remove the archived items for you.